FREQUENTLY ASKED QUESTIONS

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General Questions

We are a yacht experience company based in Switzerland. We won the award 'Best Luxury Yacht Charters Europe 2019' by Luxury Lifestyle Awards which is founded and run by established brands such as PwC, UBS, Audi, Eithad Airways and others. Forbes magazine called us the "yacht experience company" in August 2019.

We work with professional yacht managers in over 60 countries to deliver a trusted yacht experience aboard our vessels. We offer superyachts, motor yachts, catamarans and sailing yachts for charter. A professionally trained and experienced crew is always available. Our concierge service takes care of you in all areas of the yacht charter and we will advise you on everything from itinerary planning, yacht selection, water toys to food delivery onto the yacht and private airport pick ups and more.

 

Made in Switzerland. 

We only offer yachts to our clients that meet our strict quality criteria. We are the only yacht platform to globally handpick the yacht providers and local suppliers ourselves. We know our partners in person and this enables us to offer our clients a different kind of holiday. A personal yacht experience, tailored around your wishes and expectations. 

We communicate transparently and we take the time to fully listen to and understand our clients. 

 

Please go to the top right hand corner and click on ‘Register’ to create a profile. Simply fill in your name and email address and click on the button ‘Register’. You will be emailed your personal authentication code which you then can manually enter (copy + paste it) on the page where you had registered your account.

If you have an account with us already, simply go to 'Log in' and you can access your account with your email address and your personal password. 

For any questions regarding your account or the registration process, please contact us at welcome@boataffair.com and we will assist you right away.

 

We work with professional yacht managers only and all of the yachts offered by us are insured for charter. If you have any specific questions regarding the respective insurance cover of a yacht you are interested in, do get in touch with us at welcome@boataffair.com and we are happy to answer your queries.

If cancellation is made by the client after submitting payment to Boataffair AG and having, therefore, entered into a rental contract (as described in paragraph 9 of our Terms of Use),  the respective cancellation policy of the yacht manager is applicable and will be put into effect. Every yacht manager is responsible for their own cancellation policy. 

For a cancellation made by the client less than 30 days before a yacht charter: No refund of the full payment shall be made, unless the yacht managers's cancellation policy states something different.

We will always detail the cancellation policy in our offer to our clients for full transparency. 

We take great pride in our personal relationship with yacht managers across the globe. If you are a yacht manager and would like to explore the option to show your yachts on our website - do get in touch with us via welcome@boataffair.com. We look forward to learning more about you and your yachts.

At Boataffair, we mainly offer four different types of yachts: Superyachts, motor yacht, catamarans (powercats and sailing cats) and sailing yachts. Each type of yacht is different and will offer a different type of experience. 

We have detailed the different types of yachts and their unique features in one of our blog posts, please see here: https://boataffair.com/blog/58-how-to-choose-the-right-boat-for-your-next-yacht-charter

In this blog post, we show the different aspects to consider when choosing the right yacht for your next holiday. 

Yacht Rental Questions

For every yacht we display on our website you will find a booking form on the right-hand side of the yacht listing. You can use this booking form to enquire about the yacht and to request a booking via two buttons. 

Button 'Request an offer'. If you're interested in the yacht you are reviewing you can click this button. By doing so, you can enter the dates you are interested in and you can let us know the number of people for the charter - and therefore request an offer from us. This is non-binding and you will not be charged anything. We will get back to you via email with an offer detailing all charter cost components and we will let you know if the yacht is available on the dates you entered. 

Button 'Send us a message'. You can send us any questions you have about the yacht you're reviewing via this button and we will get back to you via email.

When you're happy with the offer we sent to you and all of your questions have been answered by our customer support team, we can proceed to booking the yacht. To confirm a booking, we will send you an invoice with all the information and the charter cost agreed upon. Once we have received the downpayment for the yacht charter we will confirm the booking to you via an official booking confirmation.

Our customer support team is only a message away. There are three different ways to contact us - feel free to choose whichever way is best for you:

1) Send us an email to welcome@boataffair.com. A member of our Boataffair team will get back to you right away.

2) Create a customer support request via our website. For this, please scroll to the bottom of our website. Under the menu item 'Customer Support', click on 'Send a message' and a form will open. Write out your question in this form and send it off to us. We will respond to your query the moment we receive it. 

3) Call or whatsapp us on +41 78 612 2919.

We look forward to hearing from you.

When you have made payment to Boataffair and as soon as the amount clears on our bank account, we will issue you with our official Boataffair booking confirmation. On this document you will find all necessary information for your yacht charter. We will detail the breakdown of the charter cost and the general yacht charter details again (dates, yacht type, your itinerary, your food choice etc.), we will indicate the local yacht manager's contact information and the meeting point for when you arrive. 

We offer two options for how you can settle the amount for a yacht charter.

1) Bank transfer. Currently, we accept CHF, EUR, USD and GBP. Our bank accounts are with Swiss bank Aargauische Kantonalbank.

2) Credit card payment via our secure payment partner Stripe. We accept Visa, Amex and Maestro Cards. We charge a service fee of 3% for all credit card payments. Please note, that Boataffair never stores or saves any of your credit card data.

We will always detail the total yacht charter cost and all the various components very transparenty in our official offer to you. There will be no surprises during of after your holiday. Typically, the following charter cost components will occur.

1) Yacht charter fee. This is the fee for the usage of the yacht.

2) Skipper and/or crew. This is a separate fee in addition to the yacht charter fee and we will show you this transparently. 

3) Extras such as fuel, food, end cleaning fees or port fees.

4) Local taxes and/or VAT.

5) Depending on the country and size of the vessel chartered, there may be a crew gratuity. We will let you know in advance if this is expected and if so, how much this will be.

We are a yacht experience company and you will find our experience page by clicking on 'Boat Experiences' in the top right-hand corner of our website.

Thanks to our personal relationship with local yacht managers all over the world, we are able to tap into the local knowledge and culture to create truly unique experiences for our clients. Together with our local yacht suppliers, we can create and advise on memorable itineraries. We can create gourmet menus and provide experienced chefs for your food delights. National parks, romantic wedding proposals, swimming with dolphins or corporate team retreats on a yacht: We create memories aboard our yachts that will last a lifetime.