FREQUENTLY ASKED QUESTIONS

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General Questions

BoatAffair is a Swiss brand renowned for curating the world's most exceptional yacht vacations. We are headquartered in Switzerland and opened our latest office in Singapore in 2024.

Established in 2016, we offer crewed luxury yacht charters worldwide. All of our yachts for charter are professionally managed, insured and carefully vetted by BoatAffair's management team. 

Our clients include elite athletes, A-list stars, international family offices, UHNWI, multigenerational families and corporate clients.

We are a family-owned business headquartered in Switzerland. Trust, quality, precision and the human touch are the core values of our business. We know and inspect our yachts, we meet and engage with our yachts' crews, and we design personal and never-before-seen travel itineraries. We meet all of our clients in person or online before the yacht vacation to ensure a hyper-personalised approach, where we make the clients feel safe and to address all our guests' questions and wishes. 

We go beyond a classic yacht charter. Together with our guests, we reimagine travel. We will always be looking beyond a destination, crafting marvellous moments and making our guests feel invigorated while experiencing it all. We enhance your world view and challenge your perspective as you take some all-important time out with your family and friends.

We look forward to a conversation with you, and our travel advisors are happy to help plan your yacht charter. 

Please get in touch with us via email at welcome@boataffair.com. Alternatively, please navigate to the bottom of our webiste and you will find a link in the footer called "Send a message" - follow the link and you will get to our Customer Support form.

Our main phone number is +41 78 612 29 19, feel free to call or send us a WhatsApp message with your query.

All the yachts we offer for charter are managed by a professional company. Therefore, all yachts that can be booked via BoatAffair are fully insured for yacht charters.  

If cancellation is made by the client after submitting payment to Boataffair AG and having, therefore, entered into a charter agreement (as described in paragraph 9 of our Terms of Use),  the respective cancellation policy of the yacht's managing company is applicable, and will be put into effect. Every yacht manager is responsible for their own cancellation policy. 

For a cancellation made by the client less than 30 days before a yacht charter: No refund of the full payment shall be made, unless the cancellation policy of the yacht's managing company states something different.

 

At BoatAffair, we mainly offer three different types of yachts: Superyachts, motor yachts and catamarans. Each type of yacht is different and has its own personality and will, therefore, offer a different type of experience. 

Our experienced travel advisors are here to advise on the different yacht options, and will find the right yacht for you.

For a one-on-one consultation, please get in touch via welcome@boataffair.com.

We look forward to our conversation with you!

At BoatAffair, we take your data protection and privacy very seriously. 

We adhere to the Swiss data protection law, and we fully understand the legal basis in Switzerland to process personal data.

We have our own company PRIVACY POLICY, and it can be reviewed at the following link: Boataffair AG PRIVACY POLICY

Yacht Charter Questions

Our team of professional travel advisors are available to help you select the right yacht, plan your itinerary and help arrange all arrangements before, during and after your yacht vacation.

Please send an enquiry about the yacht that you are interested in either in our yacht lisintg online, via our Customer Support form or contact us via welcome@boataffair.com.

Commonly, yachts are booked for a one-week charter, or multiple-week charters. However, some yachts offer daily charters or the option to use the yacht for an event.

It is customary to rent a yacht for a full week, however, it is not mandatory. You can choose to rent the yacht for a period of less than a week or more. You can choose how long to charter a yacht for, subject to the yacht's availability.

Annual charters are available upon request for a trip around the world.

 

Included in the charter rate, unless specified otherwise, is:

The yacht with crew service, plus all the amenities and equipment. Charter rates do not include VAT, provisioning (food and drinks), fuel, electronic communications, canal fees, harbor dues, local taxes, specific marina fees, delivery/return fees, or any expenses related to embarkation/disembarkation at a different location from the yacht's home port.

Advance Provisioning Allowance (APA) is the amount to cover any running expenses for your yacht charter. This includes fuel, food, drinks, berthing fees, harbour charges, agency fees, additional equipment, any special wishes etc. The final APA % is determined by the yacht and is usually estimated at 25% - 40% of the charter rate. APA is handled by the Captain, who is required to keep an itemized report of all expenses incurred during the yacht charter, and will present this report to the client before disembarkation. Any remaining funds will be returned to the charterer either in cash or by bank transfer at the end of the charter. 

Crew gratuities are not mandatory. However, it is customary to leave 10% to 20% of the total charter fee, and this is upon discretion and based on satisfaction.

The best way to make sure that all crew members are recognized equally is to entrust the distribution of gratuities to the Captain or your yacht charter broker.

About a month before your yacht charter begins, your dedicated travel advisor will contact you to finalise the planning of your vacation. We will send you a form to fill in, where you can indicate your food and drinks preferences for all the members of your group. Via this form you can let us know about any food allergies, your favourite activities, any special occasions or celebrations we can help prepare for, any medical requirements etc.

With your input we are certain to deliver a hyper-personalised yacht charter for you.

 

Please let us know about your interests and desired activities. We are here to help and together with the Captain of the yacht, we can plan your activities well in advance, and we will take these into account when we tailor the yacht itinerary for you.

We will always detail the total yacht charter cost and all the various components very transparenty in our official yacht quotation to you. There will be no surprises during or after your holiday. Typically, the following charter cost components will occur:

1) Charter rate. This is the rate for the yacht with crew service. 

2) APA (Advance Provisioning Allowance) is the amount to cover any running expenses while on board.

3) Local taxes and/or VAT.

4) Crew gratuity. It is customary to leave between 10% and 20% of the total charter fee to the crew.

In all cases, all components of the total yacht charter cost will be detailed transparently in our official yacht quotation to you.

Our dedicated yacht travel consultants are here to advise on your yacht itinerary. Together, we will craft your yacht journey that is personalised and uniquely tailored. Creating a meaningful yacht itinerary is an iterative process, where your wishes, interests and input for the route are important, and will be taken into account when planning your yacht charter. Our travel advisors will assist you in the planning phase to create an extraordinary yacht itinerary.

The yachts are typically located at a specific location. However, many of them are available for charters in the wider area.

The type and the speed of your chosen yacht, the weather conditions, and the availability in a particular marina are factors that determine the exact locations and the number of ports that you can visit during your yacht charter. Entering certain countries may be restricted by the yacht’s flag. Also, make sure that you have the appropriate visa permits to enter the countries you intend to visit. Please keep in mind that if embarkation and/or disembarkation take place away from the yacht's home port, delivery fees and expenses will  be charged additionally.

The capacity of every yacht is usually determined by her size and the amount of staterooms.

On most yachts, the legal limit for the number of overnight guests permitted is twelve. If you require a yacht that can accommodate and host a larger party, our travel advisors will analyse the market and prepare a selection of yachts that are legally registered for a higher guest capacity. The maximum number of guests will depend on the size of the yacht and the safety regulation in place.

We look forward to a conversation with you, and our travel advisors are happy to help plan your yacht charter. 

 

All yacht charters are subject to a yacht charter agreement.

When you have chosen the perfect yacht for your next vacation, and once we have confirmed the yacht's availability, we will send you the charter agreement. All agreed upon details such as the charter fee, VAT, the APA, your charter dates, location as well as the payment terms are summarised in this document.

We will require a deposit payment to secure the booking, this is also detailed in the charter agreement. The document, furthermore, defines the terms and conditions of the charter.

It is standard procedure that a deposit of 50% of the total charter fee is required upon signature of the charter agreement to confirm your booking. The remaining 50% of the total charter fee, plus the Advance Provisioning Allowance (APA), and any VAT taxes, delivery/re-delivery fees and any additionally agreed charges, is due one month before the yacht charter begins.

Sometimes, life gets in the way despite everybody's best planning endeavours. Trip Cancellation Insurance can help you in the unexpected case of not being able to travel. 

Furthermore, we recommend you check your third party liability insurance for any unexpected situations where a guest might accidentally cause damage to the charter yacht, or one of the water toys and other objects.

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